EasyParcel (Singapore) Help Centre

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Sending Parcels

  • How to Create a Domestic Shipment on EasyParcel?

    Quick Summary To create a shipment, click Send Parcel from your dashboard and select a delivery type (Domestic, International, or On-Demand). Enter the pickup and delivery postcodes and parcel weight, then select your preferred courier...

  • How to Create a International Parcel Delivery on EasyParcel?

    Quick Summary To create an international shipment, click Send Parcel from your dashboard and select International Delivery. Enter the pickup postcode and select the destination country and parcel weight, then select your preferred cour...

  • How to create domestic parcel order using Upload File (Bulk Upload)?

    Quick Summary To create domestic shipments in bulk on EasyParcel SG, log in and select "Bulk Upload" under "Send Parcel," then download the Excel/CSV template. Fill in sender, receiver, and parcel details, upload th...

  • How to create international parcel order using Upload File (Bulk Upload)?

    Quick Summary To create international shipments in bulk on EasyParcel SG, log in and select "Bulk Upload" under "Send Parcel," then download the Excel/CSV template. Fill in sender, receiver, and parcel details, uplo...

  • What can I ship?

    Quick Summary You can ship most general goods, provided they are not dangerous, explosive, or prohibited. Restricted items typically include hazardous materials, flammable liquids, and illegal substances. For international deliveries, ...

  • How to apply coupon during shipment creation?

    Quick Summary To apply a coupon, proceed to your Cart page after filling in your parcel details. Click "Click here to enter your coupon code" or "Select Coupon", then choose an available voucher from your list or en...

  • How to get a shipping quote from EasyParcel?

    Quick Summary To get an instant shipping quote, log in to your EasyParcel account and navigate to Send Parcel. Select either domestic or international delivery, enter the required details such as origin, destination, and parcel weight,...

  • How to get an accurate shipping rates?

    Quick Summary To receive an accurate shipping rate, ensure you enter the correct parcel dimensions and weight when booking. Couriers charge based on either the actual weight or the volumetric weight — whichever is higher. Note that dif...

  • What is parcel category and parcel content?

    Quick Summary Parcel content is a description of the item you are shipping (e.g., "Nike Cotton Basketball Cap"). Providing accurate parcel content helps ensure smooth customs clearance, avoids delays, and prevents issues with...

  • How to compare courier services?

    Quick Summary Comparing courier services on EasyParcel is straightforward. Go to Send Parcel and select either Domestic Delivery or International Delivery. Enter your shipment details — country, postcode, and parcel weight — then click...