Quick Summary
Basic Insurance is an automatic coverage provided for every delivery booked through EasyParcel SG, at no extra cost. This insurance is issued by the individual courier providers and covers lost or damaged parcels up to a specific limit (determined by the courier's policy). To qualify for compensation, any issues must be reported within the courier's mandated reporting time frame. Note that items on the prohibited list are exempt from coverage, and it is recommended to use EasyCover for shipments that exceed the value of basic coverage.
We'll Cover:
What is basic insurance on EasyParcel?
All deliveries come with basic insurance coverage provided by our individual courier providers. For compensation claims, all lost and damaged parcels have to be reported within the time frame specified by each courier company.
What is the reporting time frame for basic insurance by each courier?
Bear in mind that items that fall under our prohibited items list will be exempted from any claim against damage and loss. For more info about insurance liability & claims, check out our T&C here.
You're advised to keep track of your shipment closely and make sure you file a claim within the reporting time frame stated. If there is any shipment issue encountered, you may contact our support team HERE.