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How to check which insurance / protection coverage is applied to my shipment?

Quick Summary

To check your coverage on EasyParcel SG, navigate to Manage Parcel > All Parcel and click on the specific tracking number of your shipment. Under the Courier Details section, the system will display whether your shipment is covered by "Basic" insurance (standard coverage provided by the courier for loss and damage) or "EasyCover" (premium protection from EasyParcel covering loss up to S$5,000). Verifying this ensures you know the exact liability limits for your parcel before or during transit.



2 types of insurance / protection in EasyParcel

There are 3 types of insurance / protection in EasyParcel; Basic Insurance, and EasyCover. Refer to our tables below to see what each of the insurance / protection types covers.

Insurance / Protection TypesOffered ByApplicable ToCoversCovers Up To
Basic InsuranceCourier ServiceAll shipments made via EasyParcel
Loss & damage parcel
Varies depending on the chosen courier
EasyCoverEasyParcelShipments that added 1.2% of parcel value during checkoutLoss parcelUp to a maximum of $5,000 coverage

How to check which insurance / protection coverage applied to my shipment?

You may do so by clicking on the "Manage Parcel" tab, then clicking "All Parcel". Find the shipment for which you want more clarification on its applied insurance / protection coverage, then click on the tracking number.

Under courier details, you'll find your insurance / protection coverage, where it will show either 'Basic' or 'EasyCover'. 

You may learn more on how to add on parcel protection here.

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EasyParcel is the author of this solution article.

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