While our courier partners do their best to ensure your shipments are delivered safely, we acknowledge that there are unlikely circumstances where your shipments might get lost. At EasyParcel, we focus on service excellence and strives to provide a satisfactory resolution, even if unfortunate scenarios happen.
As we all know that, claiming can be an arduous and tiresome process that we want to avoid together, so we’ve made the process easy for you! You can now file a claim for your lost parcel in your EasyParcel account within the 15th-25th day since the pick-up date and then track the status at your fingertips.
Come on, let’s show you how it works!
How Can You Submit A Claim For Lost Parcel?
Parcel Delivered But Not Yet Receive / Missing Item / Receive Wrong Content/Parcel Lost In Transit / No Update For 14 Days
**Applicable for parcel has been delivered or the remaining couriers that not stated above
Step 1: Go to “Support” on the sidebar and click on “Contact Us”.
Step 2: Select either "Domestic Shipment" or "International Shipment" (subject to your booked parcel).
Step 3: Select your specific delivery issue from the drop-down list.
Step 4: Fill up the form. Select the courier of the shipments, key in tracking number, your email address.
Also, upload the required document such as commercial invoice, photos of parcel packaging and parcel content. Then click on “Submit Now”.
Step 5: You can head over to “Support” on the sidebar and click on “Customer Support”, then you’ll able to see your submitted enquiries under the “Message Board” tab.
Step 6: Once you click on the “View” button, you’ll able to see the details inside and also our support team will reply to you via this message board directly within 24 working hours (Monday to Friday, 10am to 6pm except for public holidays).
Step 7: At the same time, you can send in messages and attachments via this message board as well
Refer to our blog for more information: