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How to remind courier for collection?

In order to improve your online booking experience, we are in the midst of upgrading our online customer service with a brand new design and feature – Self Service Centre. With this new tool, you can now manage all your shipments online with just a few clicks. 

There are usually only a few reasons why a courier is not present for a scheduled pick up:

  • Rider's Schedule - the rider has reached the end of their working hours before they have reached your specified collection point. This can be caused by traffic delays.
  • Force Major - this is a failure scan indicating that an authority has prevented the rider from completing the route to your selected pick up point. This could be a police diversion or a road event, such as a marathon.
  • Booking Error - the rider doesn’t have your collection scheduled in their system from courier HQ.

If your parcel has not been picked up, you may opt for the following options:

  • Drop off - Drop-off your parcels to a nearby courier branch or Pgeon point.
  • Remind - Remind courier to pick up as soonest possible.
  • Rebook - Rebook for a new courier. Rebook option will be available upon second missed pick up of a parcel.
  • Cancel - Cancel shipment and shipping fee will be refunded.

To remind courier for collection:-

Step 1: Go to “Support” on your dashboard and click “Self Service Centre”.

Step 2: Click on “Missed Pick Up”.

Step 3: Under the tab of “Remind”, select the parcel and click on “Remind”.

Step 4: You can now click “I’ll wait for courier collection” to proceed the reminder or choose to drop off at your preferred point.

Step 5: You’re done, just wait for the pick up at your doorstep!

Jenny is the author of this solution article.

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