Quick Summary
Prohibited items are strictly forbidden by all courier partners due to safety or legal regulations. Shipping these items may result in order cancellation without notice, and no refund of postage will be made. Non-compensation items are goods that couriers may agree to transport, but do so at the sender's own risk, meaning no claims can be made for loss or damage.
Always check the full prohibited and non-compensation lists before booking to ensure your parcel is eligible for delivery and protected under standard shipping terms.
What are Prohibited Items?
Prohibited items are items that are strictly forbidden from being delivered by any of our courier partners due to regulatory, hazard, safety, or other reasons.
Any shipment found to contain prohibited items may have its order cancelled without prior notice. EasyParcel and our courier partners will not be responsible for any loss or damage to prohibited items, and no compensation will be given.
If a prohibited item is collected by a courier, the courier reserves the right to return the parcel with additional charges. No refund of postage will be made.
Please check your items against the relevant prohibited items list before booking:
Domestic
Refer to our Domestic – Prohibited Items list or the image below:
International
For international shipments, each courier partner maintains its own list of prohibited items. Refer to our International – Prohibited Items list or the image below:
On-Demand Delivery
For On-Demand Delivery, additional restrictions apply. Items that are fragile, poorly packed, hazardous, or explosive are not accepted. Refer to our On-Demand Delivery – Prohibited Items list or the image below:
For more information on what you can ship, refer to our guide on What Can I Ship?
What are Non-Compensation Items?
Non-compensation items are items that our courier partners may accept for delivery, but only on a no-compensation basis. Any sender shipping such items does so entirely at their own risk.
In the event of loss or damage, no claims or compensation can be made for non-compensation items. EasyParcel and our courier partners will not be held responsible for any loss or damage to these items.
For the full list, refer to Domestic – Non-Compensation Items or the image below:
