EasyParcel (Singapore) Help Centre

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What should I do if my parcel has not been collected after the time frame given?

If your parcel hasn’t yet been collected, you may opt for the following options:

  1. Remind courier for collection
    Contact us at Customer Help & Support, select Parcel Collection - missed picked up/remind pick up and fill in the form. Our support team will remind courier to pick up parcel as soonest possible.
  2. Rebook for a new courier
    Fill in the form over at Customer Help & Support regarding your problem. You may book for a new shipment while waiting for our support team to cancel your previous shipment.
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