What should I do if my parcel has not been collected after the time frame given?

If your parcel hasn’t yet been collected, you may opt for the following options:

1. Remind courier for collection
   Contact us at Customer Help & Support, select Parcel Collection - missed picked up/remind pick up and fill in the form. Our support team will remind courier to pick up parcel as soonest possible.
2. Rebook for a new courier
   Fill in the form over at Customer Help & Support regarding your problem. You may book for a new shipment while waiting for our support team to cancel your previous shipment.