EasyParcel (Singapore) Help Centre

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What should i do if shipment lost?

The majority of the time an item is "lost" it is normally down to a missed scan on the tracking or the air waybill for the parcel is lost during transit due to improper AWB attachment by the sender. 

Aimed to assist you to relocate the parcel within a shorter period, please follow the steps below to reach our support team:-

While our courier partners do their best to ensure your shipments are delivered safely, we acknowledge that there are unlikely circumstances where your shipments might get lost. At EasyParcel, we focus on service excellence and strives to provide a satisfactory resolution, even if unfortunate scenarios happen.

If your parcel appears to be not yet delivered within 14 days upon collection, please report to our support team with the steps stated below. Our support team can then reach out to the courier you have chosen from the list of our courier partners. They can look into your issue and begin the process of locating the parcel plus alert the team to the potential issue if you have opted in for insurance protection.

How Can You Report A Parcel That Lost In Transit?

Step 1: Head over to “All Parcels” then click on “Parcel Status“.

Step 2: Click on the 3 lines icon and select “Report”.

Step 3: Select “Parcel Lost” from the drop-down list.

Step 4: Provide the documents needed, such as item invoice, photo of the parcel content and parcel packaging. After all the documents are uploaded, click on the “Okay” button.

Step 5: Your report has been submitted to our support team and you can track the status with a click on the “View Parcel Report“.

Jenny is the author of this solution article.

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