Introduction:
We sincerely apologize for any inconvenience caused by a missed parcel pickup. EasyParcel is a platform that provides shipping solutions by connecting you with various courier services. While we strive for seamless service, we do not have direct control over individual courier operations.
Failed collections are infrequent, but they can occur due to factors such as drivers having difficulty locating addresses, unexpected traffic delays, or other unforeseen circumstances.
Rest assured, we're here to help you resolve this issue. You have the following options:
1. Switch to Drop-off Service:
- You can drop off your parcel at the nearest drop-off point for your designated courier. This allows for faster processing and avoids further pickup delays. Learn more here.
2. Rebook with a New Courier Service:
- Cancel the parcel booking that experienced the missed pickup and rebook your parcel with an alternative courier option. This provides a fresh start and potentially faster pickup. Learn more here.
3. Remind Courier for Pickup/Collection:
- You can request that the courier be reminded to pick up your parcel as soon as possible. Learn more here.
Alternatively, Contact Us:
- You can also contact us directly to reschedule your pickup date. When requesting a new pickup, please ensure:
- You are available at the scheduled time.
- Your address is accurate and easily accessible.
This will help the courier service crew reach your location promptly.