EasyParcel (Singapore) Help Centre

Login Sign Up
Welcome
Login

What is EasyParcel Top Up packages?

Quick Summary

EasyParcel top-up packages are prepaid credit plans ranging from EP50 to EP50,000 that allow you to book shipments at discounted member rates. Each package unlocks specific benefits, including promo rates for domestic and international shipping, EasyParcel Reward Points, and free packaging materials (for EP500 and above). Credits are valid for one year from your latest top-up date, and your VIP status is automatically updated based on your most recent package selection.


Simply top up your EasyParcel account with credit and got your shipment booked easily with us. There are more than 10 top up packages ranging from EP50 - EP50,000. Every package comes with different attractive rates and benefits. You may choose based on your preference and delivery needs, view package here.
EasyParcel top up packages and benefits overview

You can top up via credit/debit card, e-wallet or bank transfer. There are 6 sections in total.


Promo Rate

This refers to the rate you'll be paying for each parcel for selected couriers and deliver within West Malaysia as well as selected cities within East Malaysia, excluding outskirt areas. Different package comes with different promo rates. If you would like to compare the rates, simply click "Compare Rates" button on the right side. Whilst, Delivery Promo Rate refers to the promo rate you got to enjoy for Domestic Delivery, International Delivery as well as On-Demand Delivery.
Promo rate illustration Delivery promo rate details

Promo Rate Duration

This refers to the duration you're entitled to enjoy promo rate and extra discount. Different packages comes with different duration. Once the promo duration ended, your account will switch back to member rate/normal rate.

Bear in mind that your credits is valid for (1) year from your latest top up date. You can activate back your remaining credit by topping up again. Eg, You’ve made a SGD2000 top up on Jan 1 that unlock promotion rate for 6 months. If you have remaining credit after June 30, your account will switch back to normal rate. A new top up will activate back all remaining credit to the new VIP rate.

**Your VIP status will also renew according to your most recent top up package. For eg, you are enjoying EP2000 benefit and you made an 500 top up, your new VIP status will be EP500.

Follow the steps below to check your package duration:

Step 1: Click arrow down icon beside profile picture.
Click arrow down icon beside profile picture

Step 2: Mouseover the pink label below located right under your profile name.
Mouseover the pink label under profile name to check duration

OR

Step 1: Click "Dashboard" >"Account" > "Profile"
Navigate to Dashboard, Account, and then Profile

Step 2: Mouseover the pink label below located right under your profile name.
Mouseover the pink label on the Profile page

Packaging Materials

You'll be given out free flyers/pouches from us when you top up a minimum of EP500 or above. Simply request here once top up done.
Free packaging materials offer for top ups EP500 and above

Rewards Points

By topping up, you’ll be able to earn 1 point on every RM1 top up made in EasyParcel from 3rd March 2020 onwards and not to forget redeem yourself some exciting rewards with the earned points.
EasyParcel Rewards Points informationLearn more about EasyParcel Rewards Points here.

Tracking Number Notification

Your recipient will receive tracking info via SMS, Email or WhatsApp once air waybill is generated. You may enjoy tracking Email for FREE for a certain period of time. Available for EP2000 and above.
Tracking number notification channels including SMS, Email, and WhatsApp

Support

By topping up with us, you will get to enjoy exclusive support from our support agents to assist with any delivery or service enquiries.
Exclusive support agents for delivery or service enquiries 

J
Jenny is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.