Quick Summary
Shipment statuses provide real-time updates on your parcel's progress. Key statuses include Shipment Pending AWB (Air Waybill is being generated), Delivery In Transit (parcel is with the courier), and Schedule In Arrangement (courier is arranging pick-up or delivery). If a price adjustment is raised on your shipment, a separate set of statuses will track the appeal progress. See the full breakdown below.
Each shipment on EasyParcel is tracked by a status that reflects its current stage. See what each status means in the tables below.
Status | Description |
Shipment Pending AWB | Your shipment is pending the generation of its Air Waybill (AWB). |
Shipment Cancelled | The shipment has been cancelled. |
Delivery In Transit | Your parcel is currently in transit with the courier. |
Schedule In Arrangement | The courier is arranging the pick-up or delivery schedule for your parcel. |
The following statuses apply when a price adjustment or appeal has been raised on a shipment.
Status | Description |
Pending Deduction | Awaiting payment from the customer. |
Document Submitted | The customer has uploaded the required evidence. |
Resubmit Document | The admin has requested additional or revised documents. |
Courier Reviewing | The appeal is being reviewed by the courier. |
Courier Approved | The charge has been waived. A refund will be issued if the charge was already paid. |
Courier Rejected | The appeal has been rejected. |
Expired | The deadline to resubmit the required documents has passed. |
