What does each status mean in On-Demand delivery?
In order to give you a comforting experience when shipping with On-Demand couriers, we provide you with a real-time delivery progress that is marked by a few statuses. See what each of the statuses means in the table below.
Status | Description |
Cancelled by Customer | The user has cancelled the order booking for on-demand delivery. |
| Pending | The system is locating the closest suitable driver to pick up your parcel. |
| Accepted | Driver has accepted your order booking and is on his way to pick up your parcel. For some of the couriers such as Viamove has specific timings to collect and deliver your parcel. The driver will efficiently carry out the collection and delivery precisely at the scheduled timeslot. Click here to identify the allocated timeframe for each of the service. |
| In Transit | Your parcel has been picked up and is in transit to its destination. |
| Cancelled by Driver | The driver has cancelled your order booking. |
| Fulfilled | Your parcel has been successfully delivered to the receiver. |
| Unable to Find Driver | There are no suitable drivers who are available to accept your booking at the moment. |
Frequently Asked Question (FAQ)
Why did the driver cancel my order?The driver may cancel your order due to (but not limited to) a few reasons, including:
i) Your parcel size/weight is not suitable for the selected transportation,
ii) Your parcel includes prohibited item to deliver via On-Demand couriers,
iii) Your parcel is not ready for pick up when the driver arrives at the pick up location
ii) Your parcel includes prohibited item to deliver via On-Demand couriers,
iii) Your parcel is not ready for pick up when the driver arrives at the pick up location
What do I do if the status changes to "Unable to Find Driver"?
Due to peak hours, sometimes drivers are unavailable to accept your booking at that moment. You may cancel the order first and proceed to book a new On-Demand delivery for your parcel.